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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Donald Martin

April 28, 2026

5  out of  5
rating by Donald Martin
"Service is awesome. Agents are knowledgeable and courteous."
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Dennis Connolly

March 24, 2026

5  out of  5
rating by Dennis Connolly
"We are beyond happy with our agent Kari Jones, she and her staff are always there for us in every way. Thanks again."
We responded:
"Thanks Dennis. We really enjoy working with you appreciate you. Thank you for the great review! "
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Victoria Leikam

December 3, 2025

5  out of  5
rating by Victoria Leikam
"Kari and her team are incredible to work with! Fast, efficient, and fair pricing. We’ve been with her for over 8 years with our house and vehicles bundled. Even with an employee discount, the company I work for couldn’t beat their prices! We’re for sure sticking with Kari’s agency through all life’s changes. They don’t push you for add on services, which we love about them. 10/10 would recommend to anyone needing insurance or shopping around for a new agent. It’s nice not needing to shop around every year, knowing we’re in good hands 😊"
We responded:
"Victoria, thank you so much for your kind words and for trusting our office for over 8 years! We truly appreciate your loyalty and are honored to take care of your home and auto insurance needs here at Kari Jones State Farm. It means so much to know you feel confident staying with us through all of life’s changes. We’re always here for you and look forward to continuing to serve you in Billings for many years to come!"
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Joseph Kleinhans

October 8, 2025

5  out of  5
rating by Joseph Kleinhans
"They are pleasant and great to work with"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Andy Pirami

October 8, 2025

5  out of  5
rating by Andy Pirami
"Kari and her team really do go above and beyond for their clients! I’m so impressed with how dedicated and professional they are — you can tell they genuinely care about the people they work with."
We responded:
"Thanks so much Andy. Appreciate working with you as well. "
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Tully Hogan

October 8, 2025

5  out of  5
rating by Tully Hogan
"Responsive and incredibly knowledgable. Highly recommend."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Tessa Barney

October 6, 2025

5  out of  5
rating by Tessa Barney
"I’ve had an amazing experience working with Kari and her team! They’re always quick to answer my questions, super helpful, and make sure I’m getting the best deal for my insurance bundle. Highly recommend them to anyone looking for reliable and friendly service!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Congratulations on your 1st home! "
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Michelle Barney

October 6, 2025

5  out of  5
rating by Michelle Barney
"A big shoutout to the State Farm team for their professional and friendly service! It’s always a pleasure working with people who truly care and make every experience smooth and stress-free."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Appreciate you. "
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Margaret Johnson

June 30, 2025

5  out of  5
rating by Margaret Johnson
"Wonderful people and wonderful service!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Chad White

June 9, 2025

5  out of  5
rating by Chad White
"Kari has been my agent for over 10 years. Everything I ever needed from an insurance agent she provided quickly and was happy to do so."
We responded:
"Thanks so much Chad. Good luck with your move. If you ever get back to MT, we would love to be your insurance agency again! If we can assist with anything please just let us know!"
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Tristi Bauer

April 17, 2025

5  out of  5
rating by Tristi Bauer
"Kari and her team are amazing! I reached out to her a couple of months ago for help with our insurance needs, and she was incredibly professional and knowledgeable. I highly recommend her!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Elaine Sealey

April 16, 2025

5  out of  5
rating by Elaine Sealey
"Great insurance agency. They went above and beyond to get us covered."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Have a happy Easter! "
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Chris Schermerhorn

March 22, 2025

5  out of  5
rating by Chris Schermerhorn
"Best agency around. This team is no games. Takes care of you no matter how complex."
We responded:
"Thanks Chirs! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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cliff yarbrough

September 17, 2024

5  out of  5
rating by cliff yarbrough
"Best insurance office, they take care of it all in a quick and easy manner. Makes insurance easy!"
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Joshua Walker

February 23, 2024

5  out of  5
rating by Joshua Walker
"The best people, they help with everything and explain it all. No pressure purchasing"
We responded:
"Joshua, Thank you so much. We pride ourselves on not being pushy sales people but to educate our clients and let them be our boss! We work for you. Thank you for your business and we look forward to working with you. "
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Kim Hansen-Mason

January 29, 2024

5  out of  5
rating by Kim Hansen-Mason
"After 7 years with Kari Jones State Farm, I made the mistake of leaving and it only took me 3 months to realize what a huge mistake I’d made. State Farm is a great company and Kari Jones and her team are truly amazing humans— the salt of the earth. I highly recommend this office if you want to be treated like gold and taken care of!"
We responded:
"We are so happy to have you back and thank you so much for the raving review! We appreciate you and look forward to continuing to serve you. "
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Char Kobold

January 24, 2024

5  out of  5
rating by Char Kobold
"We’ve recently switched home and car Insurance to Kari Jones State Farm Insurance Company in the Billings Heights. We decided to use the beacon attachment on both our cars in order to get the 10% discount. I check the app every week and make sure my skill levels show improvement or excellent in every field. In speed, acceleration, braking or cornering. It’s not that hard to be a safe driver. I’m looking forward to a larger than 10% discount up to 30%. But most of all, I am so grateful that my driving skills have improved!!! Way to go State Farm, way to go!!!"
We responded:
"Thank you for choosing us for your home and auto insurance. We are so glad you like the Drive Safe and Save discount. Drive safely and we will see you soon. "
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Blake Olliges

January 16, 2024

5  out of  5
rating by Blake Olliges
"My experience with Kari was no less than amazing. She truly was considerate of what my needs were and handled it professionally. Highly recommend Kari as your next agent!"
We responded:
"Blake thank you for the fantastic review. It was a pleasure to work with you and I look forward to working with you for years to come. "
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Wendy Pirami

January 12, 2024

5  out of  5
rating by Wendy Pirami
"Kari Jones goes above and beyond to show that she cares for her clients! She’s definitely someone you need in your corner"
We responded:
"Thanks Wendy, we aim to serve and educate our clients, which often become friends and some like family. Thank you for your kind words. "
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Monica Morado

January 10, 2024

5  out of  5
rating by Monica Morado
"AMAZING , friendly staff , and honestly by far the best communication I’ve ever had with any insurance company! I now know the steps I need to take for my first experience with a severe weather accident!!! . Without this lovely crew I would have panicked and thought the WORST !!! Everything is covered now and knowingly I can call back anytime if I have any more questions is just the best feeling!! I feel secure and I know we have the best insurance / business for my family !!! Thank you all so much !!!!"
We responded:
"Monica, I am very blessed to have an amazing team. Thank you for your review and business. Kari Jones State Farm has a goal that clients know how their insurance works so that there are not any surprises or disappointments when it comes to accidents or claims. Thank you again. "
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mary midgley

November 3, 2023

5  out of  5
rating by mary midgley
"Kari is amazing and will help you with anything you need."
We responded:
"Thanks Mary! We appreciate you and your business!"
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Kathy Frerich

October 19, 2023

5  out of  5
rating by Kathy Frerich
"Patty, has been a Godsend she has answered any questions that I have even when they didn't pertain to me and my policy. Becca, has also been very very helpful. This office cares about the people that they insure. I have not had to file a claim thank God but I know if I ever have to they will be there to help me in anyway they can. All insurance companies can learn from these ladies. Thank you ladies for all your help."
We responded:
"Kathy thank you for the great feedback on my team. I am blessed with the best. We are happy to take care of you and glad that you can see that we genuinely care about our customers. "
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Kaitlyn Hiller

October 16, 2023

5  out of  5
rating by Kaitlyn Hiller
"Kari and her staff are friendly and professional. Her staff helped with all of my insurance questions as well as other questions I had about the area. She was our agent for a few months, but we ultimately had to switch because of pricing. If I could afford it, I would stay with Kari and her office."
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Zoey Stroop

June 7, 2023

5  out of  5
rating by Zoey Stroop
"Kari was such great help! Very kind and personable. Really took the time to talk through everything and all the options provided. Even went to the extent on helping me contact another agent when I mentioned I was moving! 10/10 recommend Kari for all insurance needs!"
We responded:
"Thank you so much for recognizing that Zoey. I wish you the best in the very exciting next chapter and I am excited to see all you do in the future. Keep me posted! I hope the move goes smoothly. "
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Azure Zarbock

June 7, 2023

5  out of  5
rating by Azure Zarbock
"Kari and her team put together various policies for me in a short amount of time, as my renewal from the other insurance company was quickly approaching. The staff was kind, courteous, and very professional. I would work with this agency for all my insurance needs."
We responded:
"You are so easy to work! I am so happy we could help in some small way and look forward to working with you in the future. Have an amazing summer! "